CEO Keith Kudej and Board President Roland McCubbin present the "Volunteer of the Year" Award to Howard Hammond

Carol Woodlums is present a plaque for her years of service on the Board of Directors of Madrid Home Communities

From the Ingram Family:
Dear Carla and all the staff at the Madrid Home--
Thank you for the lovely memorial certifi cate, the huge “signature
card” and nice letter!! Mel was so blessed to have such caring people
with him for his last 13 months on earth, and we could not have
asked for more loving care!!! God really directed us there, I’m sure,
because he closed the doors on other options. We love you and you
will always have our respect!! - Frieda Ingram and family

Keith-
Once again, I want to thank you and the staff of the Madrid Home for your excellent care for my Dad.
As he passed on a couple of months ago, and I was most impressed with how your people helped him and my
family with so many of the “end of life” details.
Such things as the transition to title 19, his declining capabilities, rehab, cooperation with the family’s wishes, etc. were all handled with excellence.
I was, again, impressed with your staff’s caring and Thanks for Great Care for My Dad conduct during my Dad’s final hours.
For example, the staff put together a book of “remembrances” of Mel Ingram.
The excellence of Madrid home’s staff exhibits itself in hundreds of small ways, such as this.
The people that work at Madrid home are clearly working for more than a paycheck - they care about the quality of life for the residents.
This was particularly helpful during the end-of-life phase when our family was tired and worn out from the long ordeal.
I consult for large and very large businesses, and I have seen very few where the mission of the organization is so clearly understood and acted on through all levels of the organization.
I am sure you hear about problems and mistakes (we all have them), but I wanted to take a moment to congratulate you and your staff – and to focus on the positives for a moment.
I congratulate you, the board of directors, your supporting churches, the leadership and staff of Madrid Home on a job well done.
I regret that life is such that there is only a limited amount of business I can send your way! (But we will recommend Madrid home to other families whenever possible.)
Thanks and Blessings,
Tom Ingram and the entire Ingram family.

 For more than a year the Choices Our Way (COW) committee has been meeting to study how residents’ needs can be best met.  The move from an institutional/medical model to a social model is an important facet of culture change for the Madrid Home.  A social model is based on relationships and knowing the residents well.  The residents become part of a neighborhood with all of the benefits, social, psychological, emotional, that go along with belonging.

  The first move in the MH culture change was to offer 24 hour breakfast items for residents (see below).  The second step  took place when the MH went to a five-meal-a-day plan.  The dining plan is:

      7 a.m.-9 a.m.  Continental breakfast served in residents’ rooms if they’re awake. This might include coffee, juices, milk, sweet rolls and Danish, yogurts, fruits.

      10:30 a.m.-11:30 a.m.  Brunch  served in the main dining areas.  Sample items include beverages, hot and cold cereals, fresh fruit, eggs, waffles, pancakes, breakfast meats, a hearty soup and/or casserole.

      1:30 p.m.  Afternoon snack may be connected with an activity and will be served wherever the resident is located.   This could be ice cream, popcorn, other high calorie desserts, chips along with a beverage.

      4 p.m.-5 p.m.  Dinner served in the main dining areas.  This is the main meal of the day, equivalent to the previous noon meal.  There will be choice of entrée and vegetable, a salad, bread and dessert.

      7:00 p.m.  Evening snack  will be served to all residents in their neighborhoods.  Sample items include a meat or cheese sandwich and beverage.

24 Hour Food Choices available at the food carts on each floor, just tell a staff member what you would like.

Pancakes/syrup, Bacon, Sausage, Doughnuts/pastries, Cheese slices (for cold or grilled sandwiches), Crackers, Eggs (which may be served fried, scrambled or in sandwiches) Yogurt, Oranges/apples, Oatmeal, Cold cereal, Peanut butter, Jelly, Bread/margarine, Graham crackers, Cookies and Beverages: coffee, tea, milk, hot cocoa, juices

Rev. Carla Werre celebrates 25th Anniversary of Ordination

CHAPLAIN’S CORNER
You can contact Carla Werre at mailto:cwerre @madridhome.com